Common Questions

Can I create any design I want?

 Yes, We can pretty much bring any of your design visions to life! Have a specific font you’d like to use? Let us know! If you have a business or wedding logo we can work with that as well!

 

How long does it take until I receive my order?

Orders usually take about 4 weeks until you receive. If you need a rush order to get within 2 weeks we charge an extra fee of $50. Email us at clutchhitz@gmail.com with questions on your rush order.

Do you offer bulk order discount?

Yes we do. For example if you have a bridal order for bridesmaid gifts we give you a discount depending on how many you want. Please reach out to us with the details as to what you’re thinking of ordering, for how many people and for what date.

What is your cancellation and refund policy?

All custom orders once placed cannot be cancelled or returned for a refund. If there’s a spelling or color mistake on our part we will remake another bag for you free of charge! 

What if my bag doesn’t come out as I expected it to look?

Since these bags are all handmade, no two bags are ever exactly alike. Each one is unique. There could be slight variations from bag to bag whether in beads shape,color, script, size of font. Every bag will be one of a kind, amazing quality and most definitely made with love! Of course we want you to absolutely love your bag so if there’s any reason you don’t please reach out to us with your concerns at clutchhitz@gmail.com. 

Will I receive a tracking number?

As soon as we ship your order out we will update the tracking number on your order page.

If you have any question that’s not answered here please don’t hesitate to contact us! :)